FREQUENTLY ASKED QUESTIONS
And their answers
is a free public phone? First off, it is not a pay
phone. It is simply an
industrial strength phone similar to a pay phone in appearance.
it difficult to use? No, it is used exactly like your
home phone. You can make free
local, credit card, collect, 800, and 911 calls.
it ADA compatible? Yes, including a TTY/TTD
long can I talk for free? The phones are programmable for
different lengths of time.
However, they are usually set to three minutes.
I have one at my location? Possibly. We are committed to placing our
phones in locations with public service in mind and in high traffic
would I want one at my location? The Free Phone is a complete
customer service product.
Satisfied customers are repeat customers.
does it cost to have one at my location? The phones are FREE to the
locations as well. FREE PHONE
Services installs and maintains the phones as well as pays the connection
and service fees.
I have any “say” about the advertisements? Yes, the location owner will have
the right to reject any objectionable advertisement.
do I have to do as a location owner? Simply call FREE PHONE Services if
any damage or service problems exist so that we may fix them
immediately. After all, YOU
are one of OUR customers now.
the Free Phone conflict with my pay phone contracts? No, these phones are used free of
charge therefore not conflicting with pay phone contracts.
are you able, financially, to supply the phones for free? FREE PHONE Services’ income
is derived from sales of advertising on the phone.
the phones owned and maintained by a reputable company? Yes, the owner of FREE PHONE
Services has been in the customer service industry during the last 17
I use the FREE PHONE as a fundraiser? Absolutely, Our phones are being
installed at non-profit and fundraising organizations on a regular